Connect to QuickBooks
Connecting, or reconnecting, the Decade Geode Connector to QuickBooks Online is done once, by a QuickBooks company administrator at Decade working with GeodeIO.
When you'd need to reconnect
- QuickBooks asks you to reconnect, or GeodeIO tells you the connection has expired.
- Someone disconnected the app from QuickBooks (Apps → My apps → Disconnect).
How to reconnect
Email qbsupport@decadeeyewear.com. GeodeIO will arrange a short call. Reconnecting is always done together on that scheduled call, and GeodeIO will never email you a QuickBooks sign-in link out of the blue. When you sign in, check that the address bar shows intuit.com before entering anything. Never share your QuickBooks password with anyone, including GeodeIO. Afterwards, GeodeIO confirms that data is flowing again.